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Hunter TAFE teacher

1.  Objectives - Policy statement

This policy informs Hunter RTO 90002 customers of their obligations with regard to Student Fees and Additional Costs, and of eligibility requirements for refunds. Please note that Hunter RTO 90002 students must meet specified entitlement and eligibility criteria to be enrolled into training subsidised by the NSW Government.
 
2.  Audience and applicability

2.1. This policy applies to Hunter RTO 90002 students enrolled in training subsidised by the NSW Government.
2.2. This policy does not apply to Hunter RTO 90002 students who are enrolled in a course that is eligible for a Commonwealth VET Student Loan, VET FEE-HELP or FEE-HELP Loan assistance and are enrolled in training subsidised by the NSW Government. See Related documents 4.2. and 4.10 below.
2.3. This policy does not apply to Hunter RTO 90002​ students enrolled in Fee for Service courses.

 
3.  Fees & Refunds

3.1. Fees
Hunter RTO 90002​ customers will be charged the applicable fee as determined by the NSW Government, and any Additional Costs determined by Hunter RTO 90002 and advised to the customer at the time of enrolment; and:

3.1.1. For Smart and Skilled NSW Government subsidised training, as determined by the Smart and Skilled NSW Skills List;
3.1.2. For non-Smart and Skilled NSW Government subsidised training, as determined by TAFE NSW;
3.1.3. Where the student meets additional specified criteria, they will be charged the relevant concession fee or receive a fee exemption subject to the provision of the required evidence to verify that concession or exemption in accordance with the requirements of Smart and Skilled (see 5.1.1);

3.1.3.1 For students who commence training from 01 January 2017 – if the student did not declare their disability status or concession status and/or identify as an Aboriginal or Torres Strait Islander (ATSI) at the time of enrolment, the status can be declared during the course of their training; and

3.1.3.2 For students who commence training from 01 January 2017 - the student’s disability status or concession status and/or ATSI status declared at enrolment can be changed during the course of their training.

3.1.4. For students who are eligible for Recognition of Prior Learning (RPL) and/or credit transfer from previous study (as determined by Hunter RTO 90002):

3.1.4.1. Where the student receives RPL or credit transfer at the time of enrolment, the Smart and Skilled fee will be amended and confirmed by Training Services NSW and be reflected in an adjusted Student Fee; or
3.1.4.2. After enrolment, RPL or credit transfer can be requested and granted within the duration of the course;

3.1.5. The fee covers the student’s first attempt at the Units of Competency (UoC), and separate additional fees will be charged for any subsequent attempts as determined by Hunter RTO 90002 and advised to the customer;
3.1.6. Full payment of fees must be finalised before completion of a qualification;
3.1.7. A minimal Initial Payment of eighty dollars ($80) is accepted at enrolment. The Initial Payment will be deducted from the Smart and Skilled Student Fee payable to Hunter RTO 90002 unless the student withdraws:

3.1.7.1. After their first attendance/participation date; or
3.1.7.2. After the Final Fee Liability Date;

in which cases the customer will forfeit the Initial Payment.

3.1.8. Instalment payment arrangements are available to eligible Hunter RTO 90002 students through the Hunter TAFE Instalment Plan Agreement. For eligibility criteria and full terms and conditions, please refer to the Hunter TAFE Instalment Plan Agreement
 

3.2. Refunds
Hunter RTO 90002 customers:

3.2.1. Are eligible for a refund, where the student formally withdraws prior to the commencement of delivery, classes or participation;
3.2.2. Are eligible for a partial refund where a student has been granted RPL and/or credit transfer and formally withdraws in writing prior to the Final Fee Liability Date;
3.2.3. Are not entitled to any recognition of any UoC completed if they formally withdraw from the qualification prior to Final Fee Liability Date and receive a full refund fees paid by the customer in relation to that qualification;
3.2.4. Are eligible for a refund, where the student formally withdraws before the Withdrawal No Penalty Date which for the current Smart and Skilled year is the date classes commence.  See table below: 
 

Course Duration
Prior to Commencement Class/ Participation date
On Commencement Class/Participation
Final Fee Liability  Date / 100% Student fee liable
1 day to 9 weeks
Fully refundable Student Fee
Fully payable Student Fee
Commencement Class/Participation
9 weeks +
Full refund of Initial Payment
Refund of payments above Initial Payment up to Final Fee Liability Date
21 days after Commencement Class/Participation


3.2.5. Are eligible for a refund where the student withdraws from a qualification not of their own accord, where: 

3.2.5.1 Hunter RTO 90002 closes and is no longer training; or
3.2.5.2 Hunter 
RTO 90002 is no longer approved to deliver Smart and Skilled training.

Please refer to 3.2.6; and

3.2.6. Are eligible to apply for a refund due to extenuating circumstances. Supporting documentation is required. Please contact Hunter RTO 90002 directly for further information.
3.2.7. May be eligible for a full or partial refund where the student commences training from 01 January 2017, and:

3.2.7.1 The student did not declare their disability status or concession status and/or identify as an Aboriginal or Torres Strait Islander (ATSI) at enrolment, and declares/identifies their status during the course of their training; or
3.2.7.2 The student’s disability status or concession status and/or ATSI status declared at enrolment changes during the course of their training.

3.2.8. A
re eligible for a refund, as an apprentice or trainee, where fees have been paid for the full course fee upfront, or where the customer has committed to paying the fees by an instalment plan and the apprenticeship or traineeship is prematurely terminated.
 
If the full course fee has been paid upfront, then the customer is entitled to a partial refund for the training period that has not yet commenced.  If the customer has committed to paying the fees by an instalment plan, then they will not be liable for the fees for the training period that has not yet commenced.  The customer will be liable for any training that has commenced that has not yet been paid for.
 
Note: Termination of employment has to have taken place on or after 1 July 2017 and must be agreed by all parties involved including Training Services NSW and TAFE NSW Hunter RTO 90002.
 

4.  Related documents (Documents to be read in conjunction with this policy)

The following documents relate to, and are to be read in conjunction with, this Policy.
4.1. Enrolment Policy – TAFE NSW
4.2. VET FEE-HELP Tuition Fee and Refund Policy - TAFE NSW
4.3. Hunter TAFE Outstanding Fees Policy
4.4. Outstanding Fees Policy – TAFE NSW
4.5. Consumer Protection Policy – TAFE NSW
4.6. Smart and Skilled Operating Guidelines
4.7. Smart and Skilled Fee Administration Policy
4.8. Recognition Policy - TAFE NSW 
4.9. Smart and Skilled - NSW Skills List
4.10. Study Assist HELP Paying My Fees

 
5.  Responsibilities and delegations
5.1. Hunter RTO 90002 Customers
Hunter RTO 90002 Customers are responsible for:
5.1.1. Providing accurate and complete documentary evidence for proof of eligibility to determine the relevant fee at enrolment for training subsidised by the NSW Government as outlined in the Proof eligibility – Acceptable evidence appendix in the Smart and Skilled Fee Administration Policy;
5.1.2. Making the required payment for fees by the due date/s; and
5.1.3. Providing formal written notice of withdrawal, deferral or discontinuation and request for refund, if applicable.
 
5.2. 
Hunter RTO 90002
Hunter RTO 90002 is responsible for:
5.2.1. The provision of Student Fee and Additional Cost information;
5.2.2. The effective administration, and implementation of this policy and associated policies and procedures;
5.2.3. The monitoring, evaluation and review of this policy on an ongoing basis;
5.2.4. Updating this policy on the Hunter RTO 90002 website within a reasonable time, when any information contained in or referred to in this document has been updated or changed.
 
6.  Contact
6.1. Customers who have enquiries regarding this policy should contact 131 225, or email Hunter RTO 90002 huntertafe@tafensw.edu.au.
6
.2. Customers can also contact the Hunter RTO 90002 Consumer Protection Officer by clicking here.
6.3. If a customer's issue cannot be resolved at Hunter RTO 90002, customers can contact Training Services NSW Customer Support Centre on 1300 772 104. Further information is provided at smartandskilled.nsw.gov.au.
 
Policy Glossary
Additional Costscourse costs over and above the Student Fee as determined by Hunter RTO 90002 and advised to the student prior to or at the time of enrolment.
Course/Qualification – words used interchangeably that define all training subsidised by the NSW Government as identified on the current Smart and Skilled Skills list.
Customer – refers to the person/entity responsible for the payment of the Student Fee. This could be the student or a third party.
Eligibility – defined by personal and qualification admissibility for training subsidised by the NSW Government.
Enrolment – after a student has been successfully approved for subsidised training by the NSW Government and an available place in the Course/Qualification has been confirmed.
Fee Concession – as defined by the Smart and Skilled Fee Administration Policy.
Fee Exemption – as defined by the Smart and Skilled Fee Administration Policy.
Fee for Service – any training, delivery and/or assessment delivered by Hunter RTO 90002 that is to be fully funded by the customer (i.e. no government subsidy).
Final Fee Liability Date – identifies the date when a student will be financially liable for all Student Fees owing to Hunter RTO 90002.
Initial Payment – first fee paid at enrolment by students who are enrolling with Hunter RTO 90002. Minimum amount is eighty dollars ($80), if applicable.  
Recognition of Prior Learning (RPL) – credits applied to the student’s current qualification/course from previous study completed.
Unit of Competency (UoC) define the particular skills and knowledge and the standard required to be proficient in a learning skill set.
VET FEE-HELP a student loan scheme that is funded by the Commonwealth Government to assist eligible students in five trial Certificate IV courses and Diploma level and above. VET FEE-HELP loans are not subject to income or assets tests.
VET Student Loan – will commence on 1 January 2017, replacing the VET FEE-HELP scheme which will cease on 31 December 2016.
Withdraw No Penalty Dateidentifies the date that a student will be financially reimbursed for payments made to Hunter RTO 90002 if they formally withdraw prior to this date.
 
Fee and Refund Policy - Hunter RTO 90002
V16.0 Effective 1 July 2017