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Certificate III in Retail

Career Area:Retail & Logistics National Code:SIR30216
Certificate III in RetailThis qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification

Career Pathways

.

Prior Learning

For further information please refer to the Recognition area of the Hunter TAFE website.

Students with Disabilities

If you are considering studying with Hunter TAFE and are unsure what impact your disability may have on your study, please feel free to contact Disability Services to find out!

Delivery Locations, Important Dates, Study Options and Timetables

Newcastle Campus

Course Availability

Start Date Study Options How to Enrol Proposed Timetable Fees & Charges Units of Competency Important Information
Various
Thanks for visiting! We are currently taking enquiries for this course.

Depending on demand, this course may be available to study full-time. Students can discuss options to study flexibly, on campus, with a mix of campus and online or in the workplace.

This training may be subsidised by the NSW Government.

This course is also available as a Traineeship.

We encourage you to enquire now so we can keep in touch with you on when and how to enrol.

Alternatively call us on 131 225.

17NEW-999

Classes will be advised. The 2017 Smart and Skilled Schedule prices are:

First Qualification Fee is $1,450.00
Second Qualification Fee is $1,750.00

The Concession Fee for this course is $240.00. You may also be eligible for a fee exemption. Your eligibility for a concession or exemption will be confirmed at enrolment.

The fees indicated above are based on students who have been approved for training subsidised by the NSW Government. If you do not qualify for training subsidised by the NSW Government, please do not hesitate to contact us on 131 225 to find out how we can assist you to achieve your study and career goals.

Students can pay their fee upfront or undertake an Instalment Plan which will commence at the time of enrolment. The Fee and Refund Policy advises students of their obligations with regards to student fees and additional costs, and eligibility requirements for refunds. A copy of the Instalment Plan Agreement and the Fee and Refund policy can be found on the TAFE NSW - Hunter & Central Coast website.

If your employer is covering the cost of your student fees, a letter or purchase order from your employer is required.

Costs associated with work experience and field trips such as food, transport and accommodation will be at the student’s own expense.

This is an indication of what Units of Competency may be studied in this qualification, and will be confirmed prior to enrolment. To discuss with a member of our team, submit an enquiry online or call 131 225.


  • SIRRINV001 - Receive and handle retail stock
  • SIRRMER001 - Produce visual merchandise displays
  • SIRXCEG001 - Engage the customer
  • SIRXCEG002 - Assist with customer difficulties
  • SIRXCEG003 - Build customer relationships and loyalty
  • SIRXCOM002 - Work effectively in a team
  • SIRXIND001 - Work effectively in a service environment
  • SIRXIND002 - Organise and maintain the store environment
  • SIRXIND003 - Organise personal work requirements
  • SIRXRSK001 - Identify and respond to security risks
  • SIRXSLS001 - Sell to the retail customer
  • SIRXSLS002 - Follow point-of-sale procedures
  • SIRXWHS002 - Contribute to workplace health and safety
Other Information

Please note that enrolments occurs 'between' the hours noted. It will not take the full 3 hours to enrol.

Timetables are subject to change.

Students will be required to complete extra study and assessments outside of class.

Work placement arrangements to be advised.

Enquire Now
Newcastle Campus campus
Semester: Semester Various,
Study Options: , , weeks
How to Enrol: Thanks for visiting! We are currently taking enquiries for this course.

Depending on demand, this course may be available to study full-time. Students can discuss options to study flexibly, on campus, with a mix of campus and online or in the workplace.

This training may be subsidised by the NSW Government.

This course is also available as a Traineeship.

We encourage you to enquire now so we can keep in touch with you on when and how to enrol.

Alternatively call us on 131 225.
Proposed Timetable: Classes will be advised.
Information Session:
Fees & Charges: The 2017 Smart and Skilled Schedule prices are:

First Qualification Fee is $1,450.00
Second Qualification Fee is $1,750.00

The Concession Fee for this course is $240.00. You may also be eligible for a fee exemption. Your eligibility for a concession or exemption will be confirmed at enrolment.

The fees indicated above are based on students who have been approved for training subsidised by the NSW Government. If you do not qualify for training subsidised by the NSW Government, please do not hesitate to contact us on 131 225 to find out how we can assist you to achieve your study and career goals.

Students can pay their fee upfront or undertake an Instalment Plan which will commence at the time of enrolment. The Fee and Refund Policy advises students of their obligations with regards to student fees and additional costs, and eligibility requirements for refunds. A copy of the Instalment Plan Agreement and the Fee and Refund policy can be found on the TAFE NSW - Hunter & Central Coast website.

If your employer is covering the cost of your student fees, a letter or purchase order from your employer is required.

Costs associated with work experience and field trips such as food, transport and accommodation will be at the student’s own expense.
Units of Competency:

This is an indication of what Units of Competency may be studied in this qualification, and will be confirmed prior to enrolment. To discuss with a member of our team, submit an enquiry online or call 131 225.


  • SIRRINV001 - Receive and handle retail stock
  • SIRRMER001 - Produce visual merchandise displays
  • SIRXCEG001 - Engage the customer
  • SIRXCEG002 - Assist with customer difficulties
  • SIRXCEG003 - Build customer relationships and loyalty
  • SIRXCOM002 - Work effectively in a team
  • SIRXIND001 - Work effectively in a service environment
  • SIRXIND002 - Organise and maintain the store environment
  • SIRXIND003 - Organise personal work requirements
  • SIRXRSK001 - Identify and respond to security risks
  • SIRXSLS001 - Sell to the retail customer
  • SIRXSLS002 - Follow point-of-sale procedures
  • SIRXWHS002 - Contribute to workplace health and safety
Important Information: Other Information

Please note that enrolments occurs 'between' the hours noted. It will not take the full 3 hours to enrol.

Timetables are subject to change.

Students will be required to complete extra study and assessments outside of class.

Work placement arrangements to be advised.

Wyong Campus

Course Availability

Start Date Study Options How to Enrol Proposed Timetable Fees & Charges Units of Competency Important Information
Various
Thanks for visiting! We are currently taking enquiries for this course.

Depending on demand, this course may be available to study full-time. Students can discuss options to study flexibly, on campus, with a mix of campus and online or in the workplace.

This training may be subsidised by the NSW Government.

This course is also available as a Traineeship.

We encourage you to enquire now so we can keep in touch with you on when and how to enrol.

Alternatively call us on 131 225.

17WYO-999

Classes will be advised. The 2017 Smart and Skilled prices for this qualification are:

First Qualification Fee is $1,450.00
Second Qualification Fee is $1,750.00

The Concession Fee is $240.00. You may also be eligible for a fee exemption. Your eligibility for a concession or exemption will be confirmed at enrolment.

The fees indicated above are based on students who have been approved for training subsidised by the NSW Government. If you do not qualify for training subsidised by the NSW Government, please do not hesitate to contact us on 131 225 to find out how we can assist you to achieve your study and career goals.

Students can pay their fee upfront or undertake an Instalment Plan which will commence at the time of enrolment. The Fee and Refund Policy advises students of their obligations with regards to student fees and additional costs, and eligibility requirements for refunds. A copy of the Instalment Plan Agreement and the Fee and Refund policy can be found on the TAFE NSW - Hunter & Central Coast website.

If your employer is covering the cost of your student fees, a letter or purchase order from your employer is required.

Costs associated with work experience and field trips such as food, transport and accommodation will be at the student’s own expense.

This is an indication of what Units of Competency may be studied in this qualification, and will be confirmed prior to enrolment. To discuss with a member of our team, submit an enquiry online or call 131 225.


  • FSKLRG06 - Participate in work placement
  • SIRRINV001 - Receive and handle retail stock
  • SIRRMER001 - Produce visual merchandise displays
  • SIRXCEG001 - Engage the customer
  • SIRXCEG002 - Assist with customer difficulties
  • SIRXCEG003 - Build customer relationships and loyalty
  • SIRXCOM002 - Work effectively in a team
  • SIRXIND001 - Work effectively in a service environment
  • SIRXIND002 - Organise and maintain the store environment
  • SIRXIND003 - Organise personal work requirements
  • SIRXRSK001 - Identify and respond to security risks
  • SIRXSLS001 - Sell to the retail customer
  • SIRXSLS002 - Follow point-of-sale procedures
  • SIRXWHS002 - Contribute to workplace health and safety
Enquire Now
Wyong Campus campus
Semester: Semester Various,
Study Options: , , weeks
How to Enrol: Thanks for visiting! We are currently taking enquiries for this course.

Depending on demand, this course may be available to study full-time. Students can discuss options to study flexibly, on campus, with a mix of campus and online or in the workplace.

This training may be subsidised by the NSW Government.

This course is also available as a Traineeship.

We encourage you to enquire now so we can keep in touch with you on when and how to enrol.

Alternatively call us on 131 225.
Proposed Timetable: Classes will be advised.
Information Session:
Fees & Charges: The 2017 Smart and Skilled prices for this qualification are:

First Qualification Fee is $1,450.00
Second Qualification Fee is $1,750.00

The Concession Fee is $240.00. You may also be eligible for a fee exemption. Your eligibility for a concession or exemption will be confirmed at enrolment.

The fees indicated above are based on students who have been approved for training subsidised by the NSW Government. If you do not qualify for training subsidised by the NSW Government, please do not hesitate to contact us on 131 225 to find out how we can assist you to achieve your study and career goals.

Students can pay their fee upfront or undertake an Instalment Plan which will commence at the time of enrolment. The Fee and Refund Policy advises students of their obligations with regards to student fees and additional costs, and eligibility requirements for refunds. A copy of the Instalment Plan Agreement and the Fee and Refund policy can be found on the TAFE NSW - Hunter & Central Coast website.

If your employer is covering the cost of your student fees, a letter or purchase order from your employer is required.

Costs associated with work experience and field trips such as food, transport and accommodation will be at the student’s own expense.
Units of Competency:

This is an indication of what Units of Competency may be studied in this qualification, and will be confirmed prior to enrolment. To discuss with a member of our team, submit an enquiry online or call 131 225.


  • FSKLRG06 - Participate in work placement
  • SIRRINV001 - Receive and handle retail stock
  • SIRRMER001 - Produce visual merchandise displays
  • SIRXCEG001 - Engage the customer
  • SIRXCEG002 - Assist with customer difficulties
  • SIRXCEG003 - Build customer relationships and loyalty
  • SIRXCOM002 - Work effectively in a team
  • SIRXIND001 - Work effectively in a service environment
  • SIRXIND002 - Organise and maintain the store environment
  • SIRXIND003 - Organise personal work requirements
  • SIRXRSK001 - Identify and respond to security risks
  • SIRXSLS001 - Sell to the retail customer
  • SIRXSLS002 - Follow point-of-sale procedures
  • SIRXWHS002 - Contribute to workplace health and safety
Important Information:

Disclaimer

Courses will run subject to resources and demand. For the latest information, check with the appropriate campus, as course availability is subject to review and change.