Information Technology (Support) (Help Desk)

This IT support training is for people who are seeking jobs as helpdesk supervisors or similar roles in onsite IT support for a small business, larger company or a government organisation. Enrol in this IT training to develop technician skills, product support and client services skills. You'll learn how to define, diagnose and rectify computer problems and attend to user needs using hardware and software management skills. After completing this course you may be eligible for advanced standing in other IT courses, including Systems Administration Diploma. Career opportunities leading from this course include help desk specialist/analyst, information centre specialist, product support worker, sales support worker, sales and marketing worker, technical writer, customer support professional and customer liaison worker.